3006: Canceled by Customer

What This Means

This error means the payment or mandate for the Scheduled Order was canceled by your customer, so the Order was not completed. This is not a card decline — the payment or recurring authorization was intentionally canceled or revoked on the customer's side (for example, at their bank or wallet).

• Payment Processing Status: The payment or mandate was canceled by your customer, so no payment could be completed.
• Scheduled Order Status: Failed
  • Because the payment or mandate was canceled, the Scheduled Order status is set to "Failed."

Common Causes For This Error

• The customer canceled the payment method or mandate at their bank or wallet.
• The buyer revoked authorization for the recurring charge.

Suggested Next Steps

1. Review the Processing Cycle for the Scheduled Order to confirm that the payment or mandate was reported as canceled.
2. Contact your customer and ask them to re-authorize the recurring charge, or to add a new saved payment method for their Scheduled Order.
   • Because the customer canceled the payment or mandate, the existing payment method can no longer be used and will need to be re-authorized or replaced. This is not a card decline, so simply retrying the current payment method will not resolve the issue.
3. Once the customer has re-authorized or provided a new payment method, add that saved payment method to the customer's Scheduled Order in QPilot.

After Resolving The Issue

Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.