This means that the transaction information was invalid and therefore a payment could not be processed. Your customer may choose to contact their bank for more details.
You may check for more information on this specific transaction and decline within your NMI web interface by visiting your Transaction Reports (found in Reports >> All Transactions).
* The transaction report may provide further details on the reason for this processing error.
Check the customer's information in your payment gateway to determine if the payment information simply needs to be updated or retired.
If a new payment method is needed, contact the customer to have them add a new payment method and add it to their Scheduled Order.
You may also choose to add a new payment method for your customer, see "Adding a New Payment Method for Your Customer" below.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information from the payment gateway directly to their Scheduled Order including:
- Gateway CustomerId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Continue Processing the Failed Scheduled Order.
Updated over 1 year ago