Square: The Card Issuer Has Determined The Payment Amount Is Either Too High Or Too Low

What This Means

The card issuer has determined the payment amount is either too high or too low.

The API returns the error code mostly for credit cards (for example, the card reached the credit limit). However, sometimes the issuer bank can indicate the error for debit or prepaid cards (for example, card has insufficient funds).

Note: Check within your Square Online Dashboard for specific declines and reports by visiting Reports >> Transaction Status. The Transaction Status report will list any unprocessed transactions – declined cards, canceled payments, and other uncompleted transactions.

Common Causes For This Error

  • The card reached the credit limit
  • The debit or prepaid card has insufficient funds

Suggested Next Steps

  1. Contact the customer to see if the current payment method can be funded and retried.

  2. Contact the customer to have them add a new payment method and add it to their Scheduled Order.

  3. Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.

Adding A New Payment Method for Your Customer?

If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information from the payment gateway directly to their Scheduled Order including:

  • Gateway CustomerId
  • Gateway PaymentId
  • Billing Address
  • Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)

After Resolving The Issue

Once this issue is resolved, you should use the action to Continue Processing the Failed Scheduled Order.