Stripe: Invalid Account
What This Means
From Stripe: The card, or account the card is connected to, is invalid. The customer needs to contact their card issuer to check that the card is working correctly.
Common Causes For This Error
- Incorrect credit card number or expiration date
- Insufficient funds
- The bank declined based on location
- The bank's fraud rules blocked the transaction
Suggested Next Steps
Stripe recommends that the Customer contact their card issuer for more information.
Check the Customer's information in your payment gateway to determine if the payment simply needs to be updated or retried (see "After Resolving the Issue" below).
Contact the Customer to have them add a new payment method and add it to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
Adding A New Payment Method for Your Customer?
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
After Resolving the Issue
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 4 months ago