Per Braintree's documentation, this response could indicate a problem with the back-end processing network, not necessarily a problem with the payment method. Have the customer attempt the transaction again – if the decline persists, contact us for more information. Learn more here: Braintree 3000 Error.
Note: This type of generic error can be returned in many cases where Braintree declines the payment. Check within your Braintree Control Panel (Control Panel > Transactions >> Transaction Search) for specific declined transactions. Learn more about Running A Decline Search on Braintree's support site.
The reasons for this response can vary. Braintree suggests that the customer will need to contact their bank for more details regarding this generic decline.
First, attempt the transaction again by Restart Processing the Failed Scheduled Order.
If the issue persists, you will need to reach out to Braintree per their instructions. Learn more here: Braintree 3000 Error.
If a new payment method is needed, contact the customer to have them add a new payment method and add it to their Scheduled Order.
You may also choose to add a new payment method for your customer, see "Adding a New Payment Method for Your Customer" below.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 5 months ago