PayPal: 10417 The transaction cannot complete

What This Means

From PayPal: The transaction did not complete with the customer's selected payment method. Instruct the customer to retry the transaction using an alternative payment method from the customer's PayPal wallet.

Common Causes For This Error

  • The customer's credit card failed bank authorization.
  • ​The customer didn't accept the Commercial Entity Agreement before the deadline.
  • The final total of the order (OrderTotal) significantly exceeds the original estimated amount you sent in the SetExpressCheckout API call. If this is the case, the transaction may not have passed PayPal's risk and anti-fraud measures.

Suggested Next Steps

  1. Contact the customer to see if they are able to login to their PayPal account and see if their current payment method can be funded, updated, and/or retried.

    • If the Customer is unable to update their PayPal account, then you can also ask the Customer to contact PayPal Customer Service for help with their PayPal account.
  2. If your site offers another payment option than PayPal, you can contact the customer to have them add a new payment method and add it to their Scheduled Order.

  3. Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.

After Resolving The Issue

Once this issue is resolved, you should use the action to Continue Processing the Failed Scheduled Order.


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