Paya: 100000 Service Not Available

What This Means

This decline code (100000) means that [the Paya service is temporarily unavailable](
Service is currently not available).

Suggested Next Steps

1. Check within your Paya gateway account to see if a transaction was created for this order.

   • If no transaction exists, then skip to the section "After Resolving The Issue" below.
   • If the payment was successful, ensure that the next occurrence date for the Scheduled Order is updated to the accurate future next occurrence date (by checking the frequency of the Scheduled Order) and update the status of the Scheduled Order to "Active".

2. If you continue experiencing this error, contact Paya support (https://support.paya.com/) about an interruption to their service and confirm when the service will be available to process payments.

After Resolving The Issue

Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.