What This Means
The card issuer has determined the payment amount is either too high or too low.
Square returns this error mostly for credit cards (for example, the card reached the credit limit).
However, sometimes the issuing bank can indicate the error for debit or prepaid cards (for example, card has insufficient funds).
Suggested Next Steps
Check the customer's information in your payment gateway to determine if the payment simply needs to be updated or retried (see "After Resolving the Issue" below).
Contact the customer to have them contact their issuing bank for more information on the card's limit restriction or add a new payment method to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
Adding A New Payment Method for Your Customer?
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
After Resolving The Issue
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 4 months ago