This error means that the expiration date entered in for this payment method does not match the expiration date in the processors records.
- The expiration date on the card is invalid
‘E00027’ is returned in many cases where Authorize.net declines the payment. In cases where form fields for validation are triggered, Authorize.Net will send you an email with details on which filter was triggered.
Check the customer's information in your payment gateway to determine if the payment information simply needs to be updated or retired.
- More details on the decline can be found in the Authorize.net gateway in Reports > Transaction Detail Reports or you can review Transaction Search > Suspicious/Unsettled transactions.
- If you have trouble determining the specific reason for the decline, contact Authorize.net support with the transactionID for more details on why this transaction was declined.
Contact the customer to have them add a new payment method and add it to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated about 1 year ago