Paya rejected this payment due to a mismatch of the Billing Address attached to the Payment Token from when it was created and the Billing Address for the payment method the issuing bank has on file.
- Have the customer update their billing address by creating a new payment method.
- If the issue persists after the steps above you will need to contact Paya support regarding AVS Risk Control settings for recurring payments processed over their API.
- You can update the billing information for your customer by creating a new payment method. Please see the section below for more details.
If you are adding a new payment method for your customer directly to your payment gateway (manually) or need to update the payment method in your Scheduled Order, ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
To learn more please see this doc: Editing A Scheduled Order.
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated over 1 year ago