3000: WooCommerce Invalid Customer ID

What This Means

This error means that your connected WooCommerce Site failed to respond to QPilot's (POST) request to create a new order in WooCommerce because the Customer ID for the Scheduled Order does not exist in your connected WooCommerce Site.

  • WooCommerce Order Status: No order was created.
  • Payment Processing: No payment was processed. An order must first be created successfully before a payment request is made for the created order.
  • Scheduled Order Status: Failed
    • This is a Processing error so the Scheduled Order status is set to "Failed".

Common Causes For This Error

  • The customer associated with the Customer ID was deleted from WooCommerce.
  • The customer has been updated in a way that their ID has changed in your connected site's WordPress/WooCommerce database.

Suggested Next Steps

  1. First, you will need to locate the correct Id for this customer in WooCommerce.
    • This Id can be found within WordPress by navigating to WP-Admin > Users, selecting the appropriate user profile and then locating value for "user_id=" in the URL of your customer user profile page.
    • This Id will be used to update the Customer Id in QPilot.
  2. In QPilot > Site > Customers >> Edit Customer, update the "ID" for the customer in your connected QPilot Site so that it matches the User ID for the WooCommerce Customer (as described above).
    • You can also Edit the QPilot Customer right from within the WordPress Admin by navigating to WP-Admin > Autoship Cloud > Customers, and then searching for the customer by email.

After Resolving The Issue

Once this issue is resolved, you should use the action to Continue Processing the Failed Scheduled Order.


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