3000: WooCommerce Invalid Customer ID

What This Means

This error means that your connected WooCommerce Site failed to respond to QPilot's (POST) request to create a new order in WooCommerce because the Customer ID for the Scheduled Order does not exist in your connected WooCommerce Site.

  • WooCommerce Order Status: No order was created.
  • Payment Processing: No payment was processed. An order must first be created successfully before a payment request is made for the created order.
  • Scheduled Order Status: Failed
    • This is a Processing error so the Scheduled Order status is set to "Failed".

Common Causes For This Error

  • The customer associated with the Customer ID was deleted from WooCommerce.
  • The customer has been updated in a way that their ID has changed in your connected site's WordPress/WooCommerce database.

Suggested Next Steps

  1. First, you will need to locate the correct Id for this customer in WooCommerce.
    • This Id can be found within WordPress by navigating to WP-Admin > Users, selecting the appropriate user profile and then locating value for "user_id=" in the URL of your customer user profile page.
    • This Id will be used to update the Customer Id in QPilot.
  2. In QPilot > Site > Customers >> Edit Customer, update the "ID" for the customer in your connected QPilot Site so that it matches the User ID for the WooCommerce Customer (as described above).
    • You can also Edit the QPilot Customer right from within the WordPress Admin by navigating to WP-Admin > Autoship Cloud > Customers, and then searching for the customer by email.

After Resolving The Issue

Once this issue is resolved, you should use the action to Continue Processing the Failed Scheduled Order.

Did this page help you?