Authorize.net: E00027: Payment collection failed/payment has been declined
What This Means
‘E00027’ is returned in many cases where Authorize.net declines the payment.
In cases where form fields for validation are triggered, Authorize.Net will send you an email with details on which filter was triggered.
Check within your Authorize.Net web interface for specific declines and reports on specific filters that stopped the payment from going through at Reports >> Transaction Detail Reports or Search >> Suspicious/Unsettled transactions.
Suggested Next Steps
Check the customer's information in your payment gateway to determine if the payment simply needs to be updated or retried
Contact the customer to have them add a new payment method and add it to their Scheduled Order
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
Adding A New Payment Method for Your Customer?
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
After Resolving The Issue
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 4 months ago