The authorization request was approved by the issuing bank but declined by CyberSource because it did not pass the Address Verification System (AVS) check. You can capture the authorization, but consider reviewing the order for possible fraud.
Note: CyberSource Merchants can locate more details about a specific transaction by logging into their CyberSource Business Center and navigating to the Transaction Search Detail page.
From CyberSource: Because this is a 'soft' decline you may either:
- Approve the transaction (if you are certain it is not fraudulent) and proceed to settle it.
- Reject the transaction and process a Authorization Reversal to drop the funds on hold on the customer's card.
If you do approve and complete the transaction in CyberSource, ensure that the next occurrence date for the Scheduled Order is updated to the accurate future next occurrence date (by checking the frequency of the Scheduled Order) and update the status of the Scheduled Order to "Active".
If you reject or are unable to process the payment, contact the Customer to have them add a new payment method and add it to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information from your payment gateway directly to their Scheduled Order including:
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 10 months ago