Shopify Payment Method Declined

What This Means

The subscription payment method was declined.

Note: This payment error occurred with your Shopify store. Please check for details about this specific transaction error directly in your payment gateway. The error details from your payment gateway are included below the Scheduled Order data in this email.

Suggested Next Steps

  1. Check the transaction and your customer's information in Shopify to determine if the payment simply needs to be updated or retried (see "After Resolving The Issue" below).

  2. Contact the customer to have them add a new payment method by sending them a link via email to update their Subscription Payment Method.

  3. Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.

Adding A New Payment Method for Your Customer?

After Resolving The Issue

Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.