TrustCommerce: Declined Address Verification System (AVS) Failed

What This Means

This error means that TrustCommerce is declining the transaction because of an AVS mismatch.
The address provided does not match billing address of cardholder.

Note: TrustCommerce Merchants can search the invoice or "ticket number" (30 character text field) within their TC Vault for more details about the declined transaction. Merchants should use the Transaction Detail Reports in the TC Vault to lookup specific details about a single transaction.

Suggested Next Steps

  1. Check the customer's information in your payment gateway to determine if the payment simply needs to be updated or retried.

  2. Compare the saved information for your customer in your payment gateway with the billing address for the Customer.

  3. You may need to request that your customer add a new payment method if you are unable to update the Billing Address in your CIM for them.

  4. You can update the Billing Address for the customer in QPilot by visiting your Site Dashboard > Customers > Edit Customer. However, for saved payment methods, most payment gateways will require that the customer add a new payment method in order to update the billing address used with that payment method.

Adding A New Payment Method for Your Customer?

If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information from the payment gateway directly to their Scheduled Order including:

  • Gateway CustomerId
  • Billing Address
  • Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)

After Resolving The Issue

Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.