Churn Analytics

Churn analytics provide powerful insights into your Scheduled Order retention and customer churn overtime.

Learn more about understanding churn analytics, utilizing this data, and more here: Understanding Churn Reports

Retention Cohorts by Scheduled Orders

This chart shows what percentage of Scheduled Orders are Active versus Deleted after X months of being created in order to provide insight into your Scheduled Order churn and retention performance over a 12-month period.

Learn more about the Cohort Report here!

Scheduled Order Churn:

• Days Active
  • The average number of days between the Scheduled Orders creation date and today's date if the Scheduled Order is in an Active Status
• Days Until Deleted
  • The average number of days after a Scheduled Order is created that it is Deleted (or Canceled).

Scheduled Order By Cycles

• Cycle Count
  • The number of times a Scheduled Order is successfully processed (cycled)
• Total Scheduled Orders
  • The total number of Scheduled Orders (regardless of status) that have been processed X number of times
• Average Order Values
  • The average of the Scheduled Order Subtotals that have been processed X number of times

Deleted Scheduled Orders By Cycles

• Cycle Count
  • The number of times a Scheduled Order is successfully processed (cycled)
• Total Scheduled Orders
  • The total number of Scheduled Orders (that are currently in a Deleted Status) processed X number of times before being Deleted.
• Average Order Values
  • The average of the Scheduled Order Subtotals that have been processed X number of times and are Deleted