CyberSource: 204 Insufficient Funds In The Account
What This Means
The customer's card has been declined by their issuing bank due to insufficient funds.
Note: CyberSource Merchants can locate more details about a specific transaction by logging into their CyberSource Business Center and navigating to the Transaction Search Detail page.
Suggested Next Steps
Contact the customer to see if the current payment method can be funded and retried.
Contact the customer to have them add a new payment method and add it to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
Adding A New Payment Method for Your Customer?
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information from your payment gateway directly to their Scheduled Order including:
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
After Resolving The Issue
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 4 months ago