This error means that the Scheduled Order is attempting to process payment for a payment method that doesn't exist under the Customer ID in Stripe.
- The transaction failed at the gateway because the payment method was deleted from Stripe
- The Payment ID was entered incorrectly when it was added to the Scheduled Order
Search for the Customer in your gateway and confirm that a payment profile can or cannot be found.
If a payment profile exists and the Payment ID and Customer ID match what is listed under the Scheduled Order payment method, then continue to "After Resolving the Issue" to retry processing the Scheduled Order.
If a new/different payment profile can be found, you can edit the Scheduled Order and create a new payment method for this Scheduled Order by copying the Customer's billing information into their Scheduled Order (see "Adding A New Payment Method for Your Customer?" below).
If no payment method exists, contact the Customer to have them add a new payment method and add it to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method (see "After Resolving the Issue").
If you are adding a new payment method for your Customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information from your payment gateway directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 10 months ago