CyberSource is reporting the payment method as a lost or stolen card.
Note: CyberSource Merchants can locate more details about a specific transaction by logging into their CyberSource Business Center and navigating to the Transaction Search Detail page.
Refer the transaction to your customer support center for manual review.
This usually requires that the customer update their payment method to a different one and/or contacting their issuing bank regarding the payment method being stolen or lost.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information from your payment gateway directly to their Scheduled Order including:
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Continue Processing the Failed Scheduled Order.
Updated over 1 year ago