Retry Processing Failed Scheduled Orders

You can quickly continue or retry the processing of Scheduled Orders with the status of Failed or Paused.

Locating a "Failed" or "Paused" Scheduled Order

In your QPilot Site, navigate to the "Scheduled Orders" view.

In the Scheduled Orders view, make sure that you have enabled the filter to display Failed and/or Paused status Scheduled Orders.

Actions for "Failed" or "Paused" Scheduled Orders

For Failed or Paused Scheduled Orders, you will see additional actions:

Activate ("play" ▶ button)

What this action does
This action will set the Scheduled Order status back to "Active" and is displayed for all Failed Scheduled Orders

When to use

  • The Scheduled Order's Next Occurrence Date has been updated to a date in the future
  • The Scheduled Order should not process immediately
  • After resolving any issue where the customer would simply like the Scheduled Order to process automatically at a future next occurrence date.


Activating Past Due Scheduled Orders

If a merchant or customer "Activates" a Scheduled Order with a Next Occurrence Date on the current date or in the past, the Scheduled Order is considered past due and will be automatically queued for processing.

Continue Processing ("arrow" → button)

What this action does
This action will immediately continue processing the Scheduled Order without starting a new Processing Cycle.

When to use

  • the Scheduled Order should be processed immediately and attempt to update the Created Order: the order that was created before the Scheduled Order failed.
  • After resolving issues where the Scheduled Order is not changed: (2000) Payment Failed, (3000) Order Creation Failure
    • Continuing a Processing Cycle will not include any changes made to the Scheduled Order after processing began. If changes have been made to the Scheduled Order after processing began, the "Restart Processing" action can be used to start a new Processing Cycle which will create a new order.

Restart Processing ("recycle" 🔁 button)

What this action does
This action will immediately restart processing the Scheduled Order by starting a new Processing Cycle and attempting to create a new order.

When to use

  • You wish to abandon the previous failed Processing Cycle and start a new one. Use the Restart Processing action to start a new Processing Cycle immediately and create a new order.
  • After resolving issues where a Scheduled Order failed in Pre-Processing or where the total of the Scheduled Order can change after resolving an issue: (99) Unknown Errors, (1000 - 1005) Pre-Processing Errors.

Retry Update Order

What this action does
This action will only attempt to complete the final step of processing the Scheduled Order by updating the Created Order.

When to use

  • Error 3001: ClientOrderUpdateFailure is the only case when this action should be used because the only error that occurred was the Created Order not updating at the final step of processing.
  • After resolving issues with: (3001) Order Update Failure

Did Processing the Failed Scheduled Order Work?

If the Scheduled Order processed successfully after selecting your action, the Scheduled Order will have a status of "Active" as well as display a new "Next Occurrence Date".

If the Scheduled Order processing failed, the Scheduled Order will continue to display a status of "Failed".

Select "View Event Logs" from the Scheduled Order's options menu to review the Scheduled Order's recent events or view why the Scheduled Order failed.


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