Cybersource: 231 Invalid Account Number; Request A Different Card Or Other Form Of Payment

What This Means

The account number for the customer's payment method is not valid.

Note: CyberSource Merchants can locate more details about a specific transaction by logging into their CyberSource Business Center and navigating to the Transaction Search Detail page.

Suggested Next Steps

  1. Contact the Customer to have them add a new payment method and add it to their Scheduled Order.

  2. Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.

Adding A New Payment Method for Your Customer?

If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information from your payment gateway directly to their Scheduled Order including:

  • Gateway PaymentId
  • Billing Address
  • Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)

After Resolving The Issue

Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.