From Braintree: (2014 Declined) The customer’s bank suspects fraud – they will need to contact their bank for more information.
Note: This type of generic error can be returned in many cases where Braintree declines the payment. Check within your Braintree Control Panel (Control Panel > Transactions >> Transaction Search) for specific declined transactions. Learn more about Running A Decline Search on Braintree's support site.
For credit/debit card transactions, the customer will need to contact their bank for more details regarding this generic decline; if this is a PayPal transaction, the customer will need to contact PayPal.
Check the customer's information in your payment gateway to determine if the payment simply needs to be updated or retried (see "After Resolving the Issue" below).
If a new payment method is needed, contact the customer to have them add a new payment method and add it to their Scheduled Order.
You may also choose to add a new payment method for your customer, see "Adding a New Payment Method for Your Customer" below.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 7 months ago