This error means that Cybersource is declining the customer's payment method because the issuing bank is declining to authorize the transaction.
For more information about the decline, search for the transaction in the Business Center and view the transaction details. Your customer may also contact their bank for more details.
- Incorrect credit card number or expiration date
- Insufficient funds
- The bank declined based on location
- The bank's fraud rules blocked the transaction
Check the customer's information in your Cybersource payment gateway to determine if the payment simply needs to be updated or retired. Note: if they want to update a current payment method they can do so by creating a new one.
Contact the customer to have them add a new payment method and add it to their Scheduled Order.
You may also choose to add a new payment method for your customer, see "Adding a New Payment Method for Your Customer" below.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information from your payment gateway directly to their Scheduled Order including:
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Continue Processing the Failed Scheduled Order.
Updated over 1 year ago