The selected payment method for the Scheduled Order did not process successfully.
Note: This payment error occurred with your payment gateway. Please check for details about this specific transaction error directly in your payment gateway. The error details from your payment gateway are included below the Scheduled Order data in this email.
Check the transaction and your customer's information in your payment gateway to determine if the payment simply needs to be updated or retried (see "After Resolving The Issue" below).
Contact the customer to have them add a new payment method and add it to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 10 months ago