This type of error indicates a missing field in the Authorize.net CIM customer profile that's preventing the payment from processing.
- A setting in your Authorize.net account is preventing a required field from being set
- Another profile already exists for the same customer in the Authorize.net CIM
Note: Check within your Authorize.Net web interface for specific declines and reports on specific filters that stopped the payment from going through at Reports >> Transaction Detail Reports or Search >> Suspicious/Unsettled transactions.
Check the customer's information in your payment gateway to determine if the payment simply needs to be updated or retried.
Contact the customer to have them add a new payment method and add it to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 4 days ago