OPayo: 9999 Internal Server Error

What This Means

This decline code (9999) means that OPaya servers are currently unavailable.

Common Causes

This is likely a temporary OPaya server outage due to maintenance or another internal server error.

Suggested Next Steps

1. To avoid a duplicate transaction, first, check within your OPaya gateway account to see if a transaction was created for this order.

2. You can find the GatewayCustomerId in WP-Admin > Autoship Cloud > Scheduled Orders >> Payment Method, then read the payment method description.

After Resolving The Issue

• If the payment was successful, you may Completing Processing
• If the transaction was not paid successfully in OPaya, and you wish to retry processing the payment, you can Restart Processing the Failed Scheduled Order.