OPayo: 9999 Internal Server Error

What This Means

This decline code (9999) means that OPaya servers are currently unavailable.

Common Causes

This is likely a temporary OPaya server outage due to maintenance or another internal server error.

Suggested Next Steps

To avoid a duplicate transaction, first, check within your OPaya gateway account to see if a transaction was created for this order.
You can find the GatewayCustomerId in WP-Admin > Autoship Cloud > Scheduled Orders >> Payment Method, then read the payment method description.

After Resolving The Issue

If the payment was successful, you may Completing Processing
If the transaction was not paid successfully in OPaya, and you wish to retry processing the payment, you can Restart Processing the Failed Scheduled Order.

Updated almost 2 years ago