OPayo: 9999 Internal Server Error
What This Means
This decline code (9999) means that OPaya servers are currently unavailable.
This is likely a temporary OPaya server outage due to maintenance or another internal server error.
Suggested Next Steps
To avoid a duplicate transaction, first, check within your OPaya gateway account to see if a transaction was created for this order.
You can find the GatewayCustomerId in WP-Admin > Autoship Cloud > Scheduled Orders >> Payment Method, then read the payment method description.
After Resolving The Issue
- If the payment was successful, you may Completing Processing
- If the transaction was not paid successfully in OPaya, and you wish to retry processing the payment, you can Restart Processing the Failed Scheduled Order.
Updated 4 months ago