Stripe is declining the charge because the card does not support this type of purchase, so the type of card is not good to use as a saved payment method for this Scheduled Order.
- Some debit cards require a PIN to be entered. If the cardholder is using one of these cards, they'll need to use another card to make the purchase
- Some cards have restrictions on international purchases. If the card was issued in a country other than where your business is located, this might be the problem. In this case, the cardholder needs to contact their bank
- Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare.
Stripe suggests that the Customer contact their card issuer to make sure their card can be used to make this type of purchase before attempting to charge the card again.
Contact the Customer to have them add a new payment method and add it to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your Customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information from your payment gateway directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Continue Processing the Failed Scheduled Order.
Updated over 1 year ago