This type of error indicates that this Customer ID or Payment ID in your Authorize.net CIM customer profile is not correct.
- Setting in your account preventing a required field from being set
- Another profile existing for the same customer that Authorize.net CIM cannot resolve
Note: Check within your Authorize.Net web interface for specific declines and reports on specific filters that stopped the payment from going through at Reports >> Transaction Detail Reports or Search >> Suspicious/Unsettled transactions.
Check for the Customer's profile ID and payment profile ID in your Authorize.net CIM and confirm that this Customer's billing profile can or cannot be found.
- If the Customer's billing profile can be found in your payment gateway, please see the next section: "Adding A New Payment Method For Your Customer?"
Contact the customer to have them add a new payment method and add it to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 10 months ago