This means the account used as payment did not have sufficient funds to cover the transaction amount at the time of the transaction, attempts at a later time/date may be successful.
Tip: You can check within your Braintree Control Panel (Control Panel > Transactions >> Transaction Search) for specific declined transactions. Learn more about Running A Decline Search on Braintree's support site.
You will need to contact your customer so they can either a) add funds so you can restart processing the payment or b) they can use a different payment method.
Contact the customer to have them add a new payment method and add it to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Restart Processing the Failed Scheduled Order.
Updated 10 months ago