Email Delivery

This report enables merchants and admins to track the performance and deliverability of customer email notifications sent by QPilot.

Merchants can search the Email Delivery Report for a specific email address or subject line to review the performance and delivery of email notifications to a specific customer or regarding a specific notification's subject line.

The report can target all customer emails sent, or a specific customer's email and be filtered by a date range (based on the email event date).

Columns in the Email Delivery Report

Customer Email
- The Customer's email
Notification Type
- The specific email notification email type sent to the customer
Event Type
- The type of email event
  - Processed: Processed by QPilot & sent to Sendgrid
  - Delivered: Delivered by Sendgrid to the customer
  - Bounced: Email returned to the server that sent it
  - Deferred: Mailbox provider is not ready to accept the email
  - Dropped: Sendgrid "dropped" the notification to a specific email address in order to protect your sender reputation
Event Date
- The date of the email event type
Scheduled Order Id
- The Id of the Scheduled Order the email was for
Subject
- The subject of the email

Popular uses for the Email Delivery Report

Verifying if a customer received an email notification, such as:
- Upcoming Scheduled Orders
- Lock Notification Emails
- Scheduled Order Created Emails
Reviewing recently sent email notifications and deliverability reports