Processing Error Codes

When a Scheduled Order fails to complete processing, the status of the Scheduled Order is set to "Failed" and a notification is sent to your QPilot Site's Contact(s) explaining the error and suggested next steps to resolve the error.

The following are errors that can occur while processing a Scheduled Order:


Code	Response	Definition	Step
1000	EmptyScheduledOrder	No items were added to the Scheduled Order	Pre-Processing
1001	NoItemsToShip	No items are available to process for the Scheduled Order	Pre-Processing
1002	ShippingRateNotFound	One or more shipping rates could not be applied to the Scheduled Order	Pre-Processing
1003	PaymentIntegrationNotFound	The client responded to QPilot's request to create the client Order with an invalid order.	Pre-Processing
1004	PaymentMethodNull	No payment method is selected for the Scheduled Order	Pre-Processing
2000	PaymentFailed	The selected payment method for the Scheduled Order did not process successfully	Processing
2001	PaymentGatewayCommunicationFailed	The payment integration for the Scheduled Order did not respond to the request for payment. This is likely a temporary server error or timeout from your Payment Gateway.	Processing
3000	ClientOrderCreationFailure	The client site did not respond successfully to QPilot's API request to Create the Order	Processing
3001	ClientOrderUpdateFailure	The client site did not respond successfully to QPilot's API request to Update the Order	Processing
3002	ClientOrderCreationInvalidResponse	The client site responded to QPilot's request to create the client Order with an invalid order.	Processing
99	UnknownError	An unknown error occurred during processing	Processing

Error 99: UnknownError

Client Order Status: Unknown
Payment Processing Status: Unknown
- If a payment did attempt to process, it must be verified within the payment gateway
Scheduled Order Status: Failed
- This is a Processing error so the Scheduled Order status is set to Failed after the Unknown Error occurs.

What this error means:

An unknown error occurred during processing.
The cause for the error is unknown to the user and must be reviewed by QPilot.

Suggested next steps:

Contact QPilot Support at [email protected] with the Scheduled Order ID or customer email address of the Failed Scheduled Order

Updated about 1 year ago