Processing Error Codes

Processing Error Codes

When a Scheduled Order fails to complete processing, the status of the Scheduled Order is set to "Failed" and a notification is sent to your QPilot Site's Contact(s) explaining the error and suggested next steps to resolve the error.

The following are errors that can occur while processing a Scheduled Order:

Code

Response

Definition

Step

1000

EmptyScheduledOrder

No items were added to the Scheduled Order

Pre-Processing

1001

NoItemsToShip

No items are available to process for the Scheduled Order

Pre-Processing

1002

ShippingRateNotFound

One or more shipping rates could not be applied to the Scheduled Order

Pre-Processing

1003

PaymentIntegrationNotFound

The client responded to QPilot's request to create the client Order with an invalid order.

Pre-Processing

1004

PaymentMethodNull

No payment method is selected for the Scheduled Order

Pre-Processing

2000

PaymentFailed

The selected payment method for the Scheduled Order did not process successfully

Processing

2001

PaymentGatewayCommunicationFailed

The payment integration for the Scheduled Order did not respond to the request for payment. This is likely a temporary server error or timeout from your Payment Gateway.

Processing

3000

ClientOrderCreationFailure

The client site did not respond successfully to QPilot's API request to Create the Order

Processing

3001

ClientOrderUpdateFailure

The client site did not respond successfully to QPilot's API request to Update the Order

Processing

3002

ClientOrderCreationInvalidResponse

The client site responded to QPilot's request to create the client Order with an invalid order.

Processing

99

UnknownError

An unknown error occurred during processing

Processing


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