When a Scheduled Order fails to complete processing, the status of the Scheduled Order is set to "Failed" and a notification is sent to your QPilot Site's Contact(s) explaining the error and suggested next steps to resolve the error.
The following are errors that can occur while processing a Scheduled Order:
|1000||EmptyScheduledOrder||No items were added to the Scheduled Order||Pre-Processing|
|1001||NoItemsToShip||No items are available to process for the Scheduled Order||Pre-Processing|
|1002||ShippingRateNotFound||One or more shipping rates could not be applied to the Scheduled Order||Pre-Processing|
|1003||PaymentIntegrationNotFound||The client responded to QPilot's request to create the client Order with an invalid order.||Pre-Processing|
|1004||PaymentMethodNull||No payment method is selected for the Scheduled Order||Pre-Processing|
|2000||PaymentFailed||The selected payment method for the Scheduled Order did not process successfully||Processing|
|2001||PaymentGatewayCommunicationFailed||The payment integration for the Scheduled Order did not respond to the request for payment. This is likely a temporary server error or timeout from your Payment Gateway.||Processing|
|3000||ClientOrderCreationFailure||The client site did not respond successfully to QPilot's API request to Create the Order||Processing|
|3001||ClientOrderUpdateFailure||The client site did not respond successfully to QPilot's API request to Update the Order||Processing|
|3002||ClientOrderCreationInvalidResponse||The client site responded to QPilot's request to create the client Order with an invalid order.||Processing|
|99||UnknownError||An unknown error occurred during processing||Processing|
- Client Order Status: Unknown
- Payment Processing Status: Unknown
- If a payment did attempt to process, it must be verified within the payment gateway
- Scheduled Order Status: Failed
- This is a Processing error so the Scheduled Order status is set to Failed after the Unknown Error occurs.
An unknown error occurred during processing.
The cause for the error is unknown to the user and must be reviewed by QPilot.
Contact QPilot Support at [email protected] with the Scheduled Order ID or customer email address of the Failed Scheduled Order
Updated 2 months ago