1006: Saved Card Needs Re-adding

What This Means

The saved card's profile no longer exists at your payment gateway, so QPilot cannot charge it. The Scheduled Order references a stored payment profile that the gateway no longer recognizes, and the payment cannot be completed until the card is re-added.

Because this is a payment error, QPilot does not automatically retry the Scheduled Order. The card must be re-added before processing can succeed.

Common Causes For This Error

• The gateway Customer or payment profile referenced by the Scheduled Order was deleted or reset at the gateway (for example, Authorize.Net error E00040, "Customer Profile ID ... not found").
• The gateway account was migrated, or the stored payment profile id is now stale and no longer valid.

Suggested Next Steps

1. Ask the Customer to re-enter or re-add their card. Re-adding the card creates a fresh payment profile at your gateway and recovers the Scheduled Order.
2. Confirm the new saved payment method is selected on the Customer's Scheduled Order.

No merchant configuration change is needed beyond prompting the Customer to update their payment method.

After Resolving The Issue

Once the card has been re-added, you should use the action to Restart Processing the Failed Scheduled Order.