This type of error indicates that the Customer ID or Payment ID in your Authorize.net CIM customer profile is not correct.
- Due to a setting in your account preventing a required field from being set
- Due to another profile existing for the same customer that Authorize.net CIM can't resolve
Note: Check within your Authorize.Net web interface for specific declines and reports on specific filters that stopped the payment from going through at Reports >> Transaction Detail Reports or Search >> Suspicious/Unsettled transactions.
Check the customer's information in your payment gateway to determine if the payment simply needs to be updated or retried.
Contact the customer to have them add a new payment method and add it to their Scheduled Order.
Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.
If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:
- Gateway CustomerId
- Gateway PaymentId
- Billing Address
- Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)
Once this issue is resolved, you should use the action to Continue Processing the Failed Scheduled Order.
Updated over 1 year ago