---
updatedAt: 2026-08-06T17:52:32.000Z
agentTools:
  projectIndex: https://docs.qpilot.cloud/llms.txt
---

# 3006: Canceled by Customer

## What This Means

This error means the payment or mandate for the Scheduled Order was canceled by your customer, so the Order was not completed. This is not a card decline — the payment or recurring authorization was intentionally canceled or revoked on the customer's side (for example, at their bank or wallet).

* Payment Processing Status: The payment or mandate was canceled by your customer, so no payment could be completed.
* Scheduled Order Status: Failed
  * Because the payment or mandate was canceled, the Scheduled Order status is set to "Failed."

### Common Causes For This Error

* The customer canceled the payment method or mandate at their bank or wallet.
* The buyer revoked authorization for the recurring charge.

## Suggested Next Steps

1. Review the [Processing Cycle](https://docs.qpilot.cloud/docs/processing-cycles) for the Scheduled Order to confirm that the payment or mandate was reported as canceled.
2. Contact your customer and ask them to re-authorize the recurring charge, or to add a new saved payment method for their Scheduled Order.
   * Because the customer canceled the payment or mandate, the existing payment method can no longer be used and will need to be re-authorized or replaced. This is not a card decline, so simply retrying the current payment method will not resolve the issue.
3. Once the customer has re-authorized or provided a new payment method, add that saved payment method to the customer's Scheduled Order in QPilot.

## After Resolving The Issue

Once this issue is resolved, you should use the action to [Restart Processing the Failed Scheduled Order](https://docs.qpilot.cloud/docs/retry-processing-failed-scheduled-orders#restart-processing-recycle--button).