Square: PAN_FAILURE Incorrect Card Number

What This Means

The specified card number is invalid. For example, it is of incorrect length or is incorrectly formatted.

Suggested Next Steps

  1. Check the customer's information in your payment gateway to determine if the payment simply needs to be updated or retried (see "After Resolving the Issue" below).

  2. Contact the customer to have them add a new payment method and add it to their Scheduled Order.

  3. Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.

Adding A New Payment Method for Your Customer?

If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:

  • Gateway CustomerId
  • Gateway PaymentId
  • Billing Address
  • Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)

After Resolving The Issue

Once this issue is resolved, you should use the action to Continue Processing the Failed Scheduled Order.