---
updatedAt: 2026-05-21T10:43:12.000Z
agentTools:
  projectIndex: https://docs.qpilot.cloud/llms.txt
---

# NMI Error 250: Pick Up Card - NF

## What This Means

The bank's fraud rules blocked the transaction.

From NMI:
The customer’s card has been reported as lost or stolen by the cardholder and the card-issuing bank has requested that merchants keep the card and call the number on the back to report it.

As an online merchant, you don’t have a physical card and can't complete this request – obtain a different payment method from the customer.

## Suggested Next Steps

1. If a new payment method is needed, contact the customer to have them add a new payment method and add it to their Scheduled Order.

2. You may also choose to add a new payment method for your customer, see "Adding a New Payment Method for Your Customer" below.

3. Once a new payment method is added to the Scheduled Order, the Scheduled Order should be processed with the new payment method.

### Adding A New Payment Method for Your Customer?

If you are adding a new payment method for your customer directly to your payment gateway (manually), ensure that you edit the failed Scheduled Order, add a new payment method, and copy the required billing information directly to their Scheduled Order including:

* Gateway CustomerId
* Billing Address
* Payment Method Description (optional, but strongly suggested because it is used to display the payment method to your customer)

## After Resolving The Issue

Once this issue is resolved, you should use the action to [Restart Processing the Failed Scheduled Order](https://docs.qpilot.cloud/docs/retry-processing-failed-scheduled-orders#restart-processing-recycle--button).